Job Opportunity

 Front Office Manager
Application deadline 22. Mar

Ad ID
    940162
Posted at
    Monday, 11:13

Details

Application deadline
    2018-03-22
Business / Employer name
    Brightermonday Tanzania
Job categories
    Other
Job Role
    Management
Position Type
    Full Time
Organization Type
    Private Sector

Location
Other Zanzibar District Zanzibar
Description

Industry: Hospitality & Leisure
Minimum Qualification: Unspecified
Minimum Experience: 2 years

Essential Duties & Responsibilities

    Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set by the front office manager, hotel policies and procedures, coaching, training and correcting where needed.

    Maintain a professional and high quality service oriented environment at all times.

    Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

    Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

    Undertake full responsibility for Scheduling of the department.

    Undertake full responsibility for managing operating expenses and purchasing for the department

    Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

    Coordinate daily activities with hotel management team on a daily basis.

    Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

    Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures.

    Being in charge of the preparation and implementation of departmental annual budget.

    Trains, cross –trains, and retrains all front office personnel.

    Participates in the selection of front office personnel.

    Supervises workload during shifts.

    Evaluate and appraises the job performance of each front office employee.

    Maintains working relationships and communicates with all departments.

    Maintains master key control for guest key cards.

    Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously.

    Checks cashiers in and out and verifies float and guest deposits at the end of each shift. Enforces all cash-handling, check-cashing, and credit policies.

    Prepare performance reports related to front office.

    Ensure implementation of all hotel policies and house rules.

    Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
    Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

    Maintain required pars of all front office and stationary supplies.

    Review daily front office work and activity reports generated by Night Audit.

    In charge of sales and marketing activities

A client seeks to hire a qualified candidate for the position of a Front Office Manager.